Shipping & Returns

Order processing

Every Karmyx product is printed on demand, just for you. Most orders are printed, quality-checked and packed within 2–4 working days. Bulk and corporate orders follow the timeline agreed in your quote.

Shipping across India

• We ship to most serviceable pin codes across India through trusted courier partners.
• Delivery usually takes 3–7 working days after dispatch, depending on your location. Remote areas may take longer.
• Shipping charges (if any) are shown at checkout before you pay.
• You'll receive tracking details by email or SMS once your order ships.
• Delivery dates are estimates. Delays caused by couriers, weather, festivals or other events outside our control can happen, and we'll help you track down any delayed parcel.

Address and delivery issues

Please check your shipping address and phone number carefully. If a parcel is returned to us because of an incorrect address or repeated failed delivery attempts, we can re-ship it once you confirm the details. Additional shipping charges may apply.

Cancellations

• You can cancel an order for a full refund within 12 hours of placing it, or before printing starts, whichever is earlier.
• Once printing has started, personalised items can't be cancelled, because they are made only for you.
• To cancel, email us with your order number as soon as possible.

Damaged, defective or wrong items

If your item arrives damaged, misprinted, defective, or isn't what you ordered, we'll make it right at no extra cost:

1. Email us within 7 days of delivery with your order number.
2. Include clear photos of the item and packaging (an unboxing video helps a lot).
3. Once confirmed, we'll send a free replacement or, if that isn't possible, a full refund.

We may ask you to return the item; if so, we'll arrange or cover the return shipping.

Returns for change of mind

• Personalised items (with your name, text, photo or artwork) can't be returned or exchanged for change of mind, wrong size chosen, or spelling errors in the details you provided.
• Non-personalised Karmyx designs may be eligible for a one-time size exchange within 7 days of delivery, if unused, unwashed and in original packaging, subject to availability. Return shipping for exchanges is paid by the customer.
• Small differences in colour between screens and printed products, and slight variations in print placement, are normal for print-on-demand and are not considered defects.

Refunds

Approved refunds are issued to your original payment method within 5–7 working days. Your bank or payment provider may take a few extra days to show the credit.

Bulk and corporate orders

For bulk and corporate orders, proofs are shared for approval before printing. Once a proof is approved, cancellations and returns follow the terms in your quote. Defective items are always replaced.

Need help?

Email us at karmyxbusiness@gmail.com with your order number, and we'll get back to you within 1–2 working days.